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Frequently Asked Questions

Membership

How do I join?
To join HelloVacay and access exclusive booking rates, simply create an account here. Our partners require that your payment information is entered when you enroll. You will not be charged until the end of your free month.
Does my membership auto-renew?
Yes, your membership will automatically renew on either a monthly or annual basis, depending on the selection made during enrollment. In the case of the Lifetime membership, your one-time payment gives you access for life.
What is the cancellation policy?
If you no longer wish to continue your membership, click here or contact us at 844.822.2946.
What are the benefits of membership?
Members have access to book hotels, car rentals, and flights through HelloVacay's partnership with the Priceline Partner Network. Hotel rates may be discounted up to 50%.

Payment

How much does a membership cost?
After the initial free month, membership is $8.95 per month or $99.00 when paid yearly—an 8% discount compared to paying monthly.
What forms of payment do you accept?
We accept Visa, MasterCard, American Express, and Discover.

Account Access

How do I reset my password?
Click "Forgot Password" and then enter the email address associated with your account. You will be sent a link to reset your account. You may also access the password reset page directly at hellovacay.com/forgot-password/
How do I search for hotels, flights, and car rentals?
Search functionality will be visible after logging into your account at hellovacay.com.

Travel

How soon can I start making travel arrangements?
You may start booking travel immediately after enrolling as a HelloVacay member.
How many vacations can I book each year?
There is no limit to the number of bookings you can make through your membership. Get out there and travel!
What is the hotel/car/airfare cancellation policy?
A cancellation policy is listed during the checkout process for each travel arrangement booked.
What are the booking policies?
Specific booking policies will be shown for each travel arrangement booked.