You may register your flight anytime after the flight is scheduled up until prior to the scheduled departure time. After the scheduled departure time, flights may not be registered.

Simply sign up for VacayDelay and then enter the requested flight information. If you are already a VacayDelay member, log in and enter your flight information. Be sure that the name you register with matches your boarding pass.

Enter with two-character airline designator and your 1-to-4 digit flight number.
For example, United Airlines Flight #3839 would be entered as: UA3839

Yes, each flight during your traveling journey will need to be registered separately.

Yes, your travel companions need to be registered in order to receive lounge vouchers. You will be able to add additional travelers when registering your flight, and you must be traveling on the same flight. In the event of a 60+ minute flight delay, each individual registered passenger will be issued with an individual lounge voucher, which is for their use and is strictly non-transferable.

Vouchers will be issued directly to the VacayDelay member, and may be forwarded to your traveling companions if you would like them to be able to access the lounge without you.

Each individual lounge has its own policies on the admission of children. Before registering the flight, please check the policies of the lounges at the airport you are flying from to determine whether you should register for your child. You can refer to lounge information online at hellovacay.com/lounges.

If the lounge does not accept children, please do not register your child as he/she will not be accepted, as per the lounge regulations.

If the lounge allows entry for children under two years old without payment, you will not need to register the child.

If you have registered your travel companions, you will receive multiple PDF attachments in a single email and SMS. Each PDF is an individual lounge voucher containing a unique QR code for each person. You may choose to forward the lounge vouchers to your additional passengers so that they can access the lounge without your physical presence.

If you have not received your lounge voucher for your eligible, registered flight after a delay of 60 minutes or more, we recommend checking the spam folder and promotions tabs in your email. If still not received, contact 24/7 customer support at +1 332-208-9468. You will be asked to provide your name, the email you use to register, your flight number and departure date, the names of any additional travelers who you registered, and VacayDelay/HelloVacay as your lounge access provider.

Please note that data roaming charges may apply if you utilize your data service.

Present the lounge voucher to the airport lounge on your mobile device, You may also be required to present your boarding pass and passport for verification.

Each individual lounge has its own policies and services. To find out more about a lounge, you can search online at hellovacay.com/lounges.

Only registered travelers who have received a lounge voucher may access the lounge. Please be sure to register your travel companions prior to the scheduled departure time of your flight.

Once issued, each lounge voucher will be valid for 24 hours.

Each individual lounge has its own policies and services. To find out more about a lounge, you can search online at hellovacay.com/lounges.

VacayDelay offers complimentary airport lounge access during flight delays.

Simply register your flight prior to the scheduled departure time and include up to 4 traveling companions. We will keep track of your flight’s status and if your flight is delayed for an hour or more, we will send you complimentary access to your nearest participating airport lounge.

A one-year unlimited-use VacayDelay membership costs $29 USD.

Delays are based on ‘gate’ delay reporting from airlines and airports to FlightStats (our third party flight data tracker). Should FlightStats report a qualifying delay the system will issue the lounge vouchers. The minimum 60 minute delay can be a single announcement or a series of shorter delays adding up to at least 60 minutes.

VacayDelay tracks almost all major commercial airline flights, but there are limitations against airlines/airports that do not report data regularly. Charter airlines are not supported.

VacayDelay is designed to offer a comfortable waiting experience during flight delays. We do not currently offer lounge access for flights that are on time or have not been delayed by less than 60 minutes.

Once you submit a registration you cannot change any of the details. Instead, please cancel the registration and re-register.

You will be asked to provide your name, the email you use to register, your flight number and departure date, the names of any additional travelers who you registered, and VacayDelay/HelloVacay as your lounge access provider.

If you have accidentally deleted your email, we recommend accessing the trash/junk folder in your email account. If you need additional support, please contact 24/7 customer service at +44 203 725 1601 or [email protected].

If you and/or your additional passengers might be denied entry to a lounge, even with the lounge vouchers, if any of the following happens:

• The lounge is closed when the delay occurs. In this case, please approach alternative lounge(s) if available.
• The lounge is already at full capacity. In this case, please approach alternative lounge(s) if available.
• The passenger name on the boarding pass does not match the name on the lounge voucher. Unfortunately, in this case, no alternative offer will be available.
• You or a member of your group does not meet the lounge terms and conditions (such as minimum age, or dress code). In this case, please approach alternative lounge(s) if available.

For additional support, please contact 24/7 customer service at +44 203 725 1601 or [email protected].