HelloLounge offers individual-use airport lounge vouchers. After completing your online purchase of the lounge pass, you’ll receive your voucher by email. The lounge voucher may be used at the participating lounge of your choice. One voucher must be presented to the lounge for each guest wishing to access the lounge.

HelloLounge can be used to access participating lounges regardless of airline or class of travel.

HelloLounge only provides access to lounges within the HelloLounge program.

Only the person named on the HelloLounge voucher will be able to use the voucher to access the lounge. The lounge will check the name of the pass holder against their boarding pass and their identification card / passport.

Each lounge has its own restrictions on the length of time that you are able to stay. Visit duration is based on the policies and discretion of the lounge.

Providing your personal identification and boarding pass is required prior to being granted lounge entry. Details on the HelloLounge voucher must match that shown on your personal identification and boarding pass.

Once issued, a HelloLounge voucher may be used at any of our participating lounges – approximately 1500 lounges worldwide!

The HelloLounge voucher is valid for the person named on the voucher only. Additional guests need their own HelloLounge voucher or alternative means of access to enter the lounge.

HelloLounge does not act as a reservation at a lounge. Access will be granted in line with the lounge's own conditions of entry.

Each lounge has different policies regarding children. If children are not granted complimentary access by a particular lounge, each child will need their own HelloLounge voucher.

No, HelloLounge provides access to the lounges on the program without the need to pre-book. However, access will be granted in line with the lounge’s own conditions of entry and occasionally you may encounter a lounge that is already at capacity.

HelloLounge vouchers are non-refundable. The vouchers may be used at any lounge in our network through the listed expiration date on the voucher. If you are not able to gain access to a lounge, please retain your lounge voucher to use on your next trip.