We currently offer online booking only. Bookings may be done at hellovacay.com.

If your expected search result is not loading, please enter the city name only and allow the results to load.

Larger discounts may be available by upgrading your membership. Compared to public hotel rates, Registered members receive 5-15% off, Pilot members receive 5-30% off, and Ambassador members receive 7-60% off.

Our Best Rate pricing reflects the pricing available to Ambassador members, which is 7-60% off of comparable public rates.

We currently accept cards displaying a Visa, MasterCard, Discover, or American Express logo.

We currently require that all reservations are paid in full at the time of booking.

Once made, bookings can not be modified, including the guest name, room type, or dates.

If you will not be able to arrive on your scheduled check-in date, please contact the hotel directly to notify them. Some reservations state that the reservation will be canceled if the guest does not check in by midnight and does not notify the hotel.

If the policy of your booking permits cancellation, it can be canceled by selecting My Trips[a], selecting your booking, and clicking the cancel button. Please note that each booking has a unique cancellation policy and some bookings are non-cancellable and non-refundable.

Most refunds are received within 5-7 business days.

We can request cancellation of a non-cancellable and non-refundable booking for a limited number of extenuating circumstances. Refunds for non-cancellable bookings are determined by our hotel supplier and are not guaranteed. Requests for an exception to the cancellation policy typically take 1-2 weeks to process.

Hotel prices are determined by membership type at the time of booking. If you desire an upgraded membership, please upgrade prior to booking your room as pricing adjustments will not be made afterward.