HelloVacay Platform Terms of Use

Effective: July 2, 2021

1. Acceptance of the Terms of Use

HelloVacay provides an online subscription service that allows members to access and book discounted travel packages available through a Priceline.com partner portal. These terms of use are entered into by and between You and HelloVacay (“Company”, “we” or “us”). The following terms and conditions, together with any documents they expressly incorporate by reference (collectively, these “Terms of Use”), govern your access to and use of the https://hellovacay.com website (the “Website”) as a guest or a registered member, your decision to receive text or email messages from us (Electronic Messaging), and, if a membership is purchased, the terms of membership, promotions, billing, and cancellation applicable to your chosen subscription. The Website and Electronic Messaging, along with membership, promotional, billing, and cancellation terms if a membership is purchased, are collectively referred to in this policy as the “Services” as described further within section 2 below.

Please read the Terms of Use carefully before you start to use the Services. By using the Services, you accept and agree to be bound and abide by these Terms of Use and Company’s Privacy Policy, found at https://hellovacay.com/privacy-policy/, incorporated herein by reference. If you do not want to agree to these Terms of Use or the Privacy Policy, you must not access or use the Services.

By using the Services, you represent and warrant that you are of legal age to enter into a binding contract.

The Services are not intended for distribution or use in any jurisdiction or country where such distribution or use would be contrary to law or regulation or which would subject us to any registration requirement within such jurisdiction or country. We operate the Services in the United States. Anyone using or accessing the Services from other locations does so on their own initiative and is responsible for compliance with United States and local laws regarding online conduct and acceptable content, if and to the extent such laws are applicable.

If you do not meet all of these requirements, you must not access or use the Services.

2. Scope of Services

2.1 Use of Website and Electronic Messaging. The subscription services offered by HelloVacay are described on the HelloVacay website and communication regarding same may be exchanged between you and Company via Electronic Messaging. You agree to all terms and conditions related to Website usage and Electronic Messaging as set forth within these terms of use.

2.2 Membership and Promotions. HelloVacay offers various subscription services for discounted travel to members. Monthly, annual, and lifetime subscriptions are available to members. Company may change, alter, or cancel the available subscription offerings at its sole discretion as described further below. Once a membership is purchased, such membership will automatically renew for the same monthly or annual term unless cancelled as described below. The exception is lifetime memberships which, once purchased, remain active in perpetuity with no further billing obligations.

HelloVacay may, from time to time, offer free trials or additional promotional opportunities to existing members or potential new members. Members or website guests who have shared personal information with company may receive information relative to such promotions.

2.3 Billing and Cancellation

2.3.1. Billing Cycle. Your membership fee and any other charges you may incur in connection with the purchase of your membership, such as taxes and possible transaction fees, will be charged to your Payment Method on the payment date indicated on your “Account” page. The length of your billing cycle will depend on the type of subscription that you choose when you purchased your membership. Membership fee obligations are satisfied upon payment. In some cases, your payment date may change, for example if your Payment Method has not successfully settled if and when you changed your subscription plan. You may visit our website or contact us with questions.

2.3.2. Payment Methods. To purchase a membership, you must provide one or more Payment Methods. You authorize us to charge any Payment Method associated to your account in case your primary Payment Method is declined or no longer available to us for processing your subscription fee. You remain responsible for any uncollected amounts. If a payment is not successfully settled, due to expiration, insufficient funds, or otherwise, and you do not cancel your account, we may suspend your membership until we have successfully charged a valid Payment Method. For some Payment Methods, the issuer may charge you certain fees relating to the processing of your Payment Method. Check with your Payment Method provider if you have questions.

2.3.3. Updating your Payment Methods. You can update your Payment Methods via your “Account” page. We may also update your Payment Methods using information provided by the payment service providers. Following any update, you authorize us to continue to charge the new or updated Payment Method(s).

2.3.4. Cancellation. You can cancel your membership at any time, and you will continue to have access to your membership benefits through the end of your billing period. To cancel, go to your account page on our website and follow the instructions. If you cancel your membership, your account will automatically close at the end of your current billing period.

2.3.5. Changes to Membership Subscription Plans and Prices. We reserve the right to change our subscription plans or adjust pricing for our services or any components thereof in any manner and at any time as we may determine in our sole and absolute discretion. Except as otherwise expressly provided for in these Terms of Use, any price changes or changes to your subscription plan will take effect following notice provided to you.

2.3.6. No Refunds. Membership payments are nonrefundable and there are no refunds or credits for partially used membership periods. Following any cancellation, however, you will continue to have access to the service through the end of your current billing period. At any time, we may provide a refund, discount, or other consideration to some or all of our members (“credits”). The amount and form of such credits, and the decision to provide them, are at our sole discretion. The provision of credits in one instance does not entitle you to credits in the future for similar instances, nor does it obligate us to provide credits in the future, under any circumstance.

3. Changes to the Terms of Use

We may revise and update these Terms of Use from time to time in our sole discretion. All changes are effective immediately when we post them. Your continued use of the Services following the posting of revised Terms of Use means that you accept and agree to the changes. You are expected to check this page from time to time so you are aware of any changes, as they are binding on you.

4. Accessing the Services and Account Security

We reserve the right to withdraw or amend the Services in our sole discretion without notice. We will not be liable if for any reason all, or any part, of the Services is unavailable at any time or for any period. From time to time, we may restrict access to some parts of the Services, or all of the Services.

To access certain information through the Services, you may be asked to provide certain details or other information. It is a condition of your use of the Services that all the information you provide is correct, current and complete. You agree that all information you provide is governed by our Privacy Policy and you consent to all actions we take with respect to your information consistent with our Privacy Policy.

5. Intellectual Property Rights

The Services and their entire contents, features and functionality (including but not limited to all information, software, text, displays, images, video and audio, and the design, selection and arrangement thereof), are owned by the Company, its licensors or other providers of such material and are protected by copyright, trademark, patent, trade secret and other intellectual property or proprietary rights laws.

You must not reproduce, distribute, modify, create derivative works of, publicly display, publicly perform, republish, download, store or transmit any of the material on the Services without our permission.

No right, title or interest in or to the Services or any content within the Services is transferred to you, and all rights not expressly granted are reserved by the Company. Any use of the Services not expressly permitted by these Terms of Use is a breach of these Terms of Use and may violate copyright, trademark and other laws.

The Company name and logo and all related names, logos, product and service names, designs and slogans are trademarks of the Company or its

affiliates or licensors. You must not use such marks without the prior written permission of the Company.

6. Prohibited Uses

You may use the Services only for lawful purposes and in accordance with these Terms of Use. You agree not to use the Services:

  • In any way that violates any applicable law.
  • For the purpose of exploiting, harming or attempting to exploit or harm minors in any way by exposing them to inappropriate content, asking for personally identifiable information or otherwise.
  • To send, knowingly receive, upload, download, use or re-use any material which does not comply with these Terms of Use.
  • To transmit, or procure the sending of, any advertising or promotional material including any “junk mail”, “chain letter” or “spam” or any other similar solicitation.
  • To impersonate or attempt to impersonate the Company, a Company employee, another user or any other person or entity (including, without limitation, by using e-mail addresses or screen names associated with any of the foregoing).
  • To engage in any other conduct that restricts or inhibits anyone's use or enjoyment of the Services, or which, as determined by us, may harm the Company or users of the Services, or expose them to liability.

Additionally, you agree not to:

  • Use the Services in any manner that could disable, overburden, damage, or impair the Services or interfere with any other party's use of the Services.
  • Use any robot, spider or other automatic device, process or means to access the Services for any purpose, including monitoring or copying any of the material on the Services.
  • Use any manual process to monitor or copy any of the material on the Services or for any other unauthorized purpose without our prior written consent.
  • Use any device, software or routine that interferes with the proper working of the Services.
  • Introduce any viruses, trojan horses, worms, logic bombs or other material which is malicious or technologically harmful.
  • Attempt to gain unauthorized access to, interfere with, damage or disrupt any parts of the Services, the server on which the Services are stored, or any server, computer or database connected to the Services.
  • Attack the Services via a denial-of-service attack or a distributed denial-of-service attack.
  • Otherwise attempt to interfere with the proper working of the Services.

7. Reliance on Information Posted

The information presented on or through the Services is made available solely for general information purposes. We do not warrant the accuracy, completeness or usefulness of this information. Any reliance you place on such information is strictly at your own risk. We disclaim all liability and responsibility arising from any reliance placed on such materials by you or any other visitor to the Services or by anyone who may be informed of any of its contents.

The Services may include content provided by third parties, including materials provided by other users, bloggers and third-party licensors, syndicators, aggregators and/or reporting services. All statements and/or opinions expressed in these materials, and all articles and responses to questions and other content, other than the content provided by the Company, are solely the opinions and the responsibility of the person or entity providing those materials. These materials do not necessarily reflect the opinion of the Company. We are not responsible, or liable to you or any third party, for the content or accuracy of any materials provided by any third parties.

8. Changes to the Services

We may update the content contained on the Services from time to time, but its content is not necessarily complete or up-to-date. Any of the material contained on the Services may be out of date at any given time, and we are under no obligation to update such material.

9. Links from the Services

If the Services contain links to other sites and resources provided by third parties, these links are provided for your convenience only. This includes links contained in advertisements, including banner advertisements and sponsored links. We have no control over the contents of those sites or resources, and accept no responsibility for them or for any loss or damage that may arise from your use of them. If you decide to access any of the third party websites linked to the Services you do so entirely at your own risk and subject to the terms and conditions of use for such websites.

10. Disclaimer of Warranties

WE WILL NOT BE LIABLE FOR ANY LOSS OR DAMAGE CAUSED BY A DISTRIBUTED DENIAL-OF-SERVICE ATTACK, VIRUSES OR OTHER TECHNOLOGICALLY HARMFUL MATERIAL THAT MAY INFECT YOUR COMPUTER EQUIPMENT, COMPUTER PROGRAMS, DATA OR OTHER PROPRIETARY MATERIAL DUE TO YOUR USE OF THE SERVICES OR TO YOUR DOWNLOADING OF ANY MATERIAL OBTAINED OR POSTED THROUGH THE SERVICES, OR ON ANY WEBSITE LINKED TO THE SERVICES.

YOUR USE OF THE SERVICES, ITS CONTENT AND ANY SERVICES OR ITEMS OBTAINED THROUGH THE SERVICES IS AT YOUR OWN RISK. THE SERVICES, ITS CONTENT AND ANY SERVICES OR ITEMS OBTAINED THROUGH THE SERVICES ARE PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS, WITHOUT ANY WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED. NEITHER THE COMPANY NOR ANY PERSON ASSOCIATED WITH THE COMPANY MAKES ANY WARRANTY OR REPRESENTATION WITH RESPECT TO THE COMPLETENESS, SECURITY, RELIABILITY, QUALITY, ACCURACY OR AVAILABILITY OF THE SERVICES. WITHOUT LIMITING THE FOREGOING, NEITHER THE COMPANY NOR ANYONE ASSOCIATED WITH THE COMPANY REPRESENTS OR WARRANTS THAT THE SERVICES, ITS CONTENT OR ANY SERVICES OR ITEMS OBTAINED THROUGH THE SERVICES WILL BE ACCURATE, RELIABLE, ERROR-FREE OR UNINTERRUPTED, THAT DEFECTS WILL BE CORRECTED, THAT THE SERVICES OR THE SERVER THAT MAKES IT AVAILABLE ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS OR THAT THE SERVICES OR ANY SERVICES OR ITEMS OBTAINED THROUGH THE SERVICES WILL OTHERWISE MEET YOUR NEEDS OR EXPECTATIONS.

THE COMPANY HEREBY DISCLAIMS ALL WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED, STATUTORY OR OTHERWISE, INCLUDING BUT NOT LIMITED TO ANY WARRANTIES OF MERCHANTABILITY, NON-INFRINGEMENT AND FITNESS FOR PARTICULAR PURPOSE.

THE FOREGOING DOES NOT AFFECT ANY WARRANTIES WHICH CANNOT BE EXCLUDED OR LIMITED UNDER APPLICABLE LAW.

11. Limitation on Liability

IN NO EVENT WILL THE COMPANY, ITS AFFILIATES OR THEIR LICENSORS, SERVICE PROVIDERS, EMPLOYEES, AGENTS, OFFICERS OR DIRECTORS BE LIABLE FOR DAMAGES OF ANY KIND, UNDER ANY LEGAL THEORY, ARISING OUT OF OR IN CONNECTION WITH YOUR USE, OR INABILITY TO USE, THE SERVICES, ANY WEBSITES LINKED TO THE SERVICES, ANY CONTENT CONTAINED IN THE SERVICES OR SUCH OTHER WEBSITES OR ANY SERVICES OR ITEMS OBTAINED THROUGH THE SERVICES OR SUCH OTHER WEBSITES, INCLUDING ANY DIRECT, INDIRECT, SPECIAL, INCIDENTAL, CONSEQUENTIAL OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO, PERSONAL INJURY, PAIN AND SUFFERING, EMOTIONAL DISTRESS, LOSS OF REVENUE, LOSS OF PROFITS, LOSS OF BUSINESS OR ANTICIPATED SAVINGS, LOSS OF USE, LOSS OF GOODWILL, LOSS OF DATA, AND WHETHER CAUSED BY TORT (INCLUDING NEGLIGENCE), BREACH OF CONTRACT OR OTHERWISE, EVEN IF FORESEEABLE.

THE FOREGOING DOES NOT AFFECT ANY LIABILITY WHICH CANNOT BE EXCLUDED OR LIMITED UNDER APPLICABLE LAW.

12. Indemnification

You agree to defend, indemnify and hold harmless the Company, its affiliates, licensors and service providers, and its and their respective officers, directors, employees, contractors, agents, licensors, suppliers, successors and assigns from and against any claims, liabilities, damages, judgments, awards, losses, costs, expenses or fees (including reasonable attorneys' fees) arising out of or relating to your violation of these Terms of Use or your use of the Services, including, but not limited to any use of the Service’s content, services and products other than as expressly authorized in these Terms of Use or your use of any information obtained from the Services.

13. Governing Law and Jurisdiction

All matters relating to the Services and these Terms of Use and any dispute or claim arising therefrom or related thereto (in each case, including non-contractual disputes or claims), shall be governed by and construed in accordance with the laws of the State of California without regard to conflict of law principles. Subject to Section 13, below, the exclusive jurisdiction and venue of any action with respect to the subject matter of this Agreement will be the Courts of Orange County, California, and each of the parties hereto irrevocably waives any objection to jurisdiction and venue in such courts.

14. Dispute Resolution, Arbitration and Class Action Waiver

PLEASE READ THIS SECTION CAREFULLY. IT AFFECTS YOUR LEGAL RIGHTS, INCLUDING YOUR RIGHT TO FILE A LAWSUIT IN COURT.

a. Initial Dispute Resolution. Most disputes can be resolved without resort to arbitration. If you have any dispute with us arising from or related to the Services or these Terms, you agree that before taking any formal action, you will contact us at [email protected], provide a brief, written description of the dispute and your contact information. Except for intellectual property, you and Company agree to use reasonable efforts to settle any dispute, claim, question, or disagreement directly with each other, and good faith negotiations shall be a condition to either party initiating a lawsuit or arbitration.

b. Binding Arbitration. If the parties do not reach an agreed-upon solution within a period of thirty (30) days from the time informal dispute resolution is initiated under the Initial Dispute Resolution provision above, then either party may initiate binding arbitration as the sole means to resolve claims, (except as provided below) subject to these Terms set forth below. Specifically, all claims arising out of or relating to these Terms and/or your use of the Services shall be finally settled by binding arbitration administered by JAMS in accordance with the JAMS Streamlined Arbitration Procedure Rules for claims that do not exceed $250,000 and the JAMS Comprehensive Arbitration Rules and Procedures for claims exceeding $250,000 in effect at the time the arbitration is initiated, excluding any rules or procedures governing or permitting class actions. Arbitration shall be initiated and take place in Orange County, California, United States, and you and Company agree to submit to the personal jurisdiction of any federal court in Orange County, California in order to compel arbitration, stay proceedings pending arbitration, or to confirm, modify, vacate, or enter judgment on the award entered by the arbitrator.

c. No Jury Trial. The parties understand that, absent this mandatory arbitration section, they would have the right to sue in court and have a jury trial, but by agreeing to this mandatory arbitration section, they give up those rights. They further understand that, in some instances, the costs of arbitration could exceed the costs of litigation and the right to discovery may be more limited in arbitration than in court.

d. Class Action Waiver. The parties further agree that the arbitration shall be conducted in the party’s respective individual capacities only and not as a class action or other representative action, and the parties expressly waive their right to file a class action or seek relief on a class basis. YOU AND COMPANY AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN YOUR OR ITS INDIVIDUAL CAPACITY, AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS OR REPRESENTATIVE PROCEEDING. If any court or arbitrator determines that the class action waiver set forth in this paragraph is void or unenforceable for any reason or that an arbitration can proceed on a class basis, then the arbitration provisions set forth above shall be deemed null and void in their entirety and the parties shall be deemed to have not agreed to arbitrate disputes.

e. Exception: Litigation of Intellectual Property. Notwithstanding the parties' decision to resolve all disputes through arbitration, either party may bring enforcement actions, validity determinations or claims arising from or relating to theft, piracy or unauthorized use of intellectual property in state or federal court with jurisdiction or in the U.S. Patent and Trademark Office to protect its intellectual property rights (“intellectual property rights” means patents, copyrights, moral rights, trademarks, and trade secrets, but not privacy or publicity rights).

UNLESS PROHIBITED BY LAW, YOU MUST NOTIFY COMPANY WITHIN ONE (1) YEAR OF THE DATE OF THE OCCURRENCE OF THE EVENT OR FACTS GIVING RISE TO A DISPUTE OR YOU WAIVE THE RIGHT TO PURSUE ANY CLAIM BASED ON SUCH EVENT, FACTS OR DISPUTE.

15. Waiver and Severability

No waiver by either party of any term or condition set forth in these Terms of Use shall be deemed a further or continuing waiver of such term or condition or a waiver of any other term or condition, and any failure of a party to assert a right or provision under these Terms of Use shall not constitute a waiver of such right or provision.

If any provision of these Terms of Use is held by a court or other tribunal of competent jurisdiction to be invalid, illegal or unenforceable for any reason, such provision shall be eliminated or limited to the minimum extent such that the remaining provisions of the Terms of Use will continue in full force and effect.

16. Entire Agreement

The Terms of Use and our privacy policy constitute the sole and entire agreement between you and us with respect to your use of the Services and supersede all prior and contemporaneous understandings, agreements, representations and warranties, both written and oral, with respect to your use of the Services.

HelloLounge Terms & Conditions

  1. In these Conditions of Use, the following words and expressions shall have the meanings set out against them below:
    Customer means any person who participates in the Program.
    Lounge/s means a third party provider of airport or travel lounges which are available to Customers participating in Program.
    Means of Access means an eligible QR code, HelloLounge pass, LoungeKey Pass or any such other form of access as detailed by HelloVacay in writing from time to time at its sole discretion.
    Merchant means a third party provider of services, including but not limited to dining, spa or retail, which are available to Customers participating in the Program.
    Merchant of Record HelloVacay
    Program means the HelloLounge program provided by HelloVacay designed to enable Customer access to Lounge and Merchant using a Means of Access.
  2. Conditions of Use: By participating in the Program, Customer agrees to and accepts these Conditions of Use. These Conditions of Use will prevail over any other terms and conditions provided to Customer in relation to purchase, or use of, Program. HelloVacay reserves the right at all times to make any changes to these Conditions of Use. Customer agrees that HelloVacay may provide notification by posting the Conditions of Use on the Program website, and that Customer use of Program constitutes agreement to the current Conditions of Use. Customers are advised to review these Conditions of Use prior to use of Program. Conditions of Use are effective as of the 8th May 2024 and will apply to use of Program from that point forward.
  3. Terms: These Conditions of Use set out the terms relating to Program and use of Lounge or Merchant. Each Lounge or Merchant will have its own specific terms which will be outlined in the Lounge or Merchant description on Program website. By using the Lounge or Merchant Customer is accepting the Lounge or Merchant terms. Customer should read the Lounge or Merchant terms carefully before using the Lounge or Merchant
  4. Documentation: Admittance to a Lounge or Merchant is strictly conditional upon Customers possessing (i) a valid Means of Access, (ii) a valid boarding pass and (iii) any additional identification that the Lounge or Merchant may require from Customer and their guests, which may include passport, national identity card or driving license. Photograph of Means of Access will not be accepted as substitutes. Some Lounges or Merchants in Europe are located within designated Schengen areas of airport which means that access is only provided to these locations if Customer is traveling between Schengen countries.
  5. Use of Lounge or Merchant: When presenting the Means of Access on entering a Lounge or Merchant, Customers are required to provide their Means of Access. Staff will verify eligibility to enter the Lounge or Merchant by checking the Means of Access visually and then electronically recording the Means of Access through a card/code reader, or otherwise entering the details into a secure system. If requested, Customer must sign the card reader screen. The electronic record of Customer’s Means of Access will be considered valid evidence of Customer accessing Lounge or Merchant.
  6. Means of Access on Device: Means of Access on Customer’s smartphone, tablet or other device may require inspection by staff, including the need for the member of staff to handle the device. HelloVacay accepts no liability for any damage caused to the device by Lounge
  7. Use and expiration: Means of Access is non-transferable and non-refundable, and Customer may only use Lounge or Merchant up to and including the expiration date shown on the Means of Access. Means of Access may not be used by any person other than the named Customer.
  8. Merchant Charges: HelloVacay is not responsible for any charges made by the Merchant in relation to any Merchant visit, whether authorized, unauthorized or incorrect.
  9. Children: Applicability of Lounge and Merchant access for children varies according to each specific Lounge or Merchant’s policies. Customer is advised to check the Lounge or Merchant description for specific child-related provisions prior to using the Lounge or Merchant. Inclusion of children with regard to eligibility for the Lounge or Merchant is at the discretion of the Lounge or Merchant.
  10. Behavioral Standards: Use of Lounge and Merchant is subject to Customer, guest and children behaving and dressing in accordance with the Lounge and Merchant terms and conditions, and any person not complying with such terms and conditions may be asked to vacate the Lounge or Merchant. HelloVacay is not liable for any loss suffered by Customer where a Lounge or Merchant has refused admission or Lounge or Merchant use because Customer or any guest has not complied with the terms of this Program or Lounge or Merchant terms and conditions.
  11. Consumption Charges: The provision of alcoholic drinks, where local law permits, is at the discretion of each Lounge or Merchant location and in some cases may be limited or unavailable. In such cases Customer is responsible for paying any charges for additional consumption or for premium alcoholic drinks directly to Lounge or Merchant. See individual Lounge or Merchant descriptions for details.
  12. Telephone and Wi-Fi: Telephone and Wi-Fi availability vary in each Lounge and Merchant and are provided at the Lounge and Merchant’s discretion. Free usage of telephone facilities is normally limited to local calls only. Charges for any other services are at the discretion of each Lounge or Merchant, and Customer is responsible for paying these directly to the Lounge or Merchant.
  13. Flight Announcements: Lounge and Merchants have no obligation to announce flight information and Customer accepts that HelloVacay will not be held liable for any direct or indirect loss resulting out of any Customer or guest failing to board their flight. It is Customer’s responsibility to check the relevant entry requirements for any country being visited and to have the correct travel documentation for the journey.
  14. Changes to Program: HelloVacay reserves the right to amend the Program at any time.
  15. Third Party Organizations: Lounge and Merchants are owned and operated by third party organizations. Customer and guests must abide by the rules and policies of each participating Lounge and Merchant location, and Customer accepts that provision of a Means of Access for a Lounge or Merchant does not guarantee access or continued access and is subject to capacity restrictions. Customer accepts that HelloVacay has no control over the Lounge or Merchants decision of whether to admit any Customer, the number of people allowed in at any time, facilities offered, the opening/closing times, the length of time which Customers may spend in Lounge or Merchant, any charges payable above and beyond those included, or the personnel employed. HelloVacay will use reasonable endeavors to ensure benefits and facilities are available as advertised, but Customer accepts that HelloVacay does not warrant nor guarantee in any way that any or all of the benefits and facilities will be available at the time of Customer's visit.
  16. Payments Between Customer and Lounge: Where applicable, access to specific Lounges or services within Lounge may require payment in addition to Customer’s Means of Access. This additional payment is managed by Lounge and HelloVacay accepts no liability for this transaction between Customer and Lounge.
  17. Pre-Booking: Where applicable, Lounges may offer a pre-booking service at an additional charge, which is managed by the Lounge. Where Lounge is Merchant of Record and processes the additional charge, Lounge is responsible for this service and transaction between Customer and Lounge. Any related pre-booking transaction or payment queries made via Lounge should be addressed to Lounge.
  18. Third Party Links and Websites: Program website may contain links to websites, offers or programs that are operated or owned by third parties that are not part of, or controlled by, HelloVacay. HelloVacay accepts no responsibility for the content of any such third party websites, or in relation to use of any Lounge and Merchant or the redemption of any offers by third parties. HelloVacay will not be liable for any loss or damage that may arise from Customer’s use of any third party websites, offers or programs.
  19. Loss: Customer accepts that HelloVacay is not liable for any direct or indirect loss to Customer, or any guest, arising from the provision or non-provision, whether in whole or in part, of any of the advertised benefits and facilities. Customer accepts that HelloVacay is not liable for any loss or personal injury suffered inside a Lounge or Merchant by any person who has entered under the Program.
  20. Personal Belongings: To the fullest extent allowed by law, HelloVacay accepts no responsibility for the actions of Customer or any guest when using any Lounge or Merchant or participating in Program and will not be responsible for any personal belongings brought into a Lounge by Customer or their guest.
  21. Lost or Stolen Means of Access: HelloVacay shall not be responsible for replacing any lost, stolen, damaged, or otherwise non-functional Means of Access, and shall not be liable for any inability of a Customer to access the Lounge or Merchant during any period that any Means of Access is being replaced or updated.
  22. Invalid Means of Access: Any Lounge or Merchant accessed by Customer using an invalid Means of Access will be charged to Customer.
  23. Cancellation by HelloVacay: HelloVacay reserves the right at any time in its sole discretion and without notice to terminate the Program. Priority Pass reserves the right to immediately cancel, without refund, any Means of Access where Customer is found to be in breach of these Conditions of Use.
  24. Disputes: HelloVacay is not responsible for any disputes or claims that may occur between Customer and Lounges or Merchants, nor for any losses, costs, damages, or expenses incurred. Any claims or issues arising out of or in connection with the Program regarding Lounge access should be dealt with by Priority Pass. Customers with complaints relating to any Lounge access should, within six months of the relevant Lounge access make a complaint via Priority Pass.
  25. Indemnity: Customer agrees that s/he will defend and indemnify HelloVacay and its directors, officers, employees and agents (collectively ‘the indemnified parties') against and hold each indemnified party harmless from all liabilities, damages, losses, claims, suits, judgments, costs and expenses (including reasonable legal fees) for injury to or death of any person or damage to or destruction of any property arising out of the use of any Lounge or Merchant access by Customer or any other person accompanying Customer, except that such indemnification shall not extend to acts of gross negligence or wilful misconduct by the indemnified parties.
  26. Tax Liability: HelloVacay makes no representations as to any income, use, excise or other tax liability of Customers as a result of their Lounge or Merchant access. Customers are advised to check with their accountant or tax adviser for further information. Customer is solely responsible for any tax liability as a result of purchasing or using a Lounge or Program.
  27. Personal Data: By participating in the Program, Customer consents to any personal data being used in accordance with the privacy policy, available at https://hellovacay.com/privacy-policy.
  28. Sanctions: Customer represents and warrants that (i) Customer is not located in a country that is subject to a U.S. government embargo, or that has been designated by the U.S. government as a “terrorist supporting” country; and (ii) Customer is not listed on any U.S. government “watch list” of prohibited or restricted parties, including the Specially Designated Nationals list published by the Office of Foreign Assets Control of the U.S. Treasury or the Denied Persons List published by the U.S. Department of Commerce.
  29. Jurisdiction: To the extent permissible by local law or regulation, these Conditions of Use shall be governed by and construed in accordance with United States law, andHelloVacay and Customer shall submit to the exclusive jurisdiction of United States courts to resolve any disputes that arise out of them.
  30. Enforceability: Any provision of these Conditions of Use declared void or unenforceable by any competent authority or court shall, to the extent of such invalidity or unenforceability, be deemed severable and shall not affect the other provisions of these Conditions of Use.
  31. Conflict: If there is any conflict in meaning between the English language version of these Conditions of Use and any version or translation, the English language version shall prevail.

HelloVacay Flex Membership Terms of Use

Effective: February 12, 2024

1. Flex Membership Terms

The terms of this Section apply only to Flex Memberships. A Flex Membership provides a unique way for you to rent your timeshare while also allowing you to utilize various HelloVacay platform features, as further described in this section. You agree to pay the Flex Membership Cost and One-Time Enrollment Fee indicated on your enrollment form automatically upon form submission, using the Payment Methods you provided to us. In the event we have agreed to allow you to pay these fees in installments, the terms of the Retail Installment Contract you entered into with us for such installments will govern your Flex Membership and will supersede these Terms of Use. Unless waived by us as set forth below, to maintain your Membership, you agree to pay the Recurring Annual Fee indicated on your enrollment form using the Payment Methods provided to us.

1.1 Timeshare Rental Management Services.

1.1.1 Our Services. We will provide full service timeshare rental management services as part of a Flex Membership, and by signing up for a Flex Membership and making your timeshare available for rental through our management services, you authorize us to rent your timeshare in accordance with the terms herein. You will be assigned a rental manager that handles all aspects of renting your timeshare, including the fielding of rental inquiries, marketing the timeshare for rent, and working with your timeshare resort to ensure all renters are properly booked with the resort. You authorize us to set and adjust rental rates at our sole discretion.

1.1.2 Management Fee. Our management fee, as indicated on your enrollment form, is a percentage of the actual net revenue received by us from the timeshare rental. Net revenue will be the revenue received after marketing costs have been paid. In the event we rent your timeshare as part of a package (such as a rental that also includes meals, spa treatments, golf, or theme park tickets), you will only receive the portion of the package purchase price attributable to the rental of your timeshare, as we reasonably determine.

1.1.3 Your Responsibilities. You must complete our property addendum with all information we require in order to manage your rental. You represent and warrant that all information you provide is true and correct, that you are the owner of the timeshare, and that you have all right, power, and authority to rent the timeshare and to authorize us to perform the rental management services. You agree to provide us with a limited power of attorney so that we may perform the management services described above. You must affirmatively opt-in to the rental management services annually so that we know you would like us to manage your rental. Your rental manager will assist you with this process. You must keep your timeshare in good standing by paying all assessments and fees required by your resort. You may withdraw your timeshare from our rental management services at any time, so long as it is not already rented, by emailing your rental manager. You may not cancel rentals that have already been booked through our management services.

1.1.4 NO GUARANTEE. YOU ACKNOWLEDGE AND AGREE THAT WE MAKE NO REPRESENTATION, WARRANTY, OR GUARANTEE OF ANY KIND, EXPRESS OR IMPLIED, AS TO ANY INCOME POTENTIAL, RENTABILITY, PROFITABILITY, OCCUPANCY, ROOM RATE, EXPENSES, OR OTHERWISE WITH RESPECT TO THE RENTAL OF YOUR TIMESHARE. IT IS POSSIBLE THAT WE WILL BE UNABLE TO RENT YOUR TIMESHARE AT ALL AND IT IS POSSIBLE THAT YOU WILL MAKE NO MONEY AS A RESULT OF OPTING INTO OUR TIMESHARE RENTAL MANAGEMENT SERVICES.

1.1.5 Waiver of Recurring Annual Fee. In each year you deposit your timeshare into our rental management services, the Recurring Annual Fee will be waived. The fee will be waived even if we are unsuccessful in renting your timeshare. In the event you withdraw your timeshare from our rental management services, we will charge, and you agree to pay, the Recurring Annual Fee at that time.

1.2 Discount Private Rate Hotel and Resort Booking Access. You may make unlimited discount bookings through our private rate hotel and resort booking portal with no exchange fees.

1.3 Airport Lounge Access.

1.3.1 HelloLounge Anytime Airport Lounge Access. For a fee of forty dollars ($40) per person per visit, you may access certain airport lounges on an a la carte basis. The list of lounges you will have access to can be found here: https://hellovacay.com/lounge-list/

1.4 HelloDeals Travel Destination Local Discounts. Through an app, you will have access to an extensive collection of over 500,000 high-value 2-for-1 and 50% off coupons on dining, attractions, activities, golf, shopping, and services from over 40,000 merchants in over 10,000 cities in the United States and Canada. Your use of this benefit will be subject to and governed by the terms found here.

1.5 HelloHelper. At your request, our concierge team will assist you in finding travel options to fit your desired times and locations. When traveling, assist you in finding restaurant reservations, concert tickets, local attractions and sightseeing tours.

Vacation Rental Terms and Conditions

Age Requirement
Guests must be 21 years of age or older to book a reservation. A valid government-issued I.D. is required at check-in.

Check-In and Check-Out
Check-In: Begins at 4 p.m.

Check-Out: Must be completed by 10 a.m.

Security Deposit
A security deposit of $250 is required at check-in. This deposit will be released within 2-3 days of check-out, pending any deductions for damages incurred during the stay.

Fees and Taxes
Guests may be subject to Transient Tax Fees, which vary depending on the resort location.

Responsibility for Damages
HelloVacay is not responsible for any damages to the unit during the guest's stay.

Resort Policies
Smoking: This is a non-smoking resort. Guests are asked to refrain from smoking in all areas.

Pets: Pets are not allowed, with the exception of service animals. Service animals that are trained to work or perform tasks for the
benefit of an individual with a disability are welcome.

Accessibility: Handicap and hearing-impaired units are available upon request, subject to availability.

Accommodation Requests
While all guest requests cannot be guaranteed, efforts will be made to accommodate all guests to the best of the resort's ability.

All pictures and floor plans are representative and may vary.

Reservation Details
Guest names will be booked into the reservation 55 days prior to arrival, depending on the timing of the reservation.

For multiple reservations, each must be booked under a different guest name.

Cancellation & Modification Policy
A cancellation fee of $150 plus a 10% reservation fee will be assessed for cancellations made 15 days prior to check-in.

Cancellations within 15 days of check-in are not permitted.
Reservation modifications, such as guest name changes, will incur a $150 fee.

Early departures are non-refundable for nights not spent.

HelloVacay Terms and Conditions for the Purchase of Non-Fungible Tokens (NFTs)

Effective: November 1, 2022

These Terms and Conditions constitute a legally binding agreement (“Agreement”) between you (“Purchaser” or “you” or “your”) and HelloVacay (“Company” or “our” or “we”) governing your purchase of NFTs (defined below) from Company. By making a purchase of an NFT from Company, Purchaser expressly agrees to be bound by the terms of this Agreement and any document or agreement incorporated herein by reference.

If you make a purchase of a Licensed NFT from Company, you expressly acknowledge that you understand this Agreement and accepts all of its terms. If you do not agree to be bound by the terms and conditions of this Agreement, you may not purchase a Licensed NFT from Company.

This Agreement is also subject to the HelloVacay Platform Terms and Conditions as-amended (“Platform Terms”), and by purchasing or continuing to own a Licensed NFT, you agree that you are bound by those Platform Terms. In the event of a conflict between the Platform Terms and the terms contained in this Agreement, the terms contained in this Agreement will prevail.

THIS AGREEMENT CONTAINS AN ARBITRATION CLAUSE AND CLASS ACTION WAIVER. BY AGREEING TO THIS AGREEMENT, YOU AGREE TO RESOLVE ALL DISPUTES THROUGH BINDING INDIVIDUAL ARBITRATION, WHICH MEANS THAT YOU WAIVE ANY RIGHT TO HAVE THE DISPUTE DECIDED BY A JUDGE OR JURY, AND YOU WAIVE ANY RIGHT TO PARTICIPATE IN COLLECTIVE ACTION, WHETHER THAT BE A CLASS ACTION, CLASS ARBITRATION, OR REPRESENTATIVE ACTION.

1. Changes to this Agreement. Company may make changes to this Agreement from time to time, and Company will make the updated Agreement available on this website and update the “last updated” date at the beginning of the Agreement accordingly. Please check this page periodically for changes. Any changes to this Agreement will apply on the date that they are made and Purchaser’s continued access to or use of the Licensed NFT and the Art after this Agreement has been updated will constitute Purchaser’s binding acceptance of the updates.

2. Definitions.

“Art” means any art, graphics, images, designs, logos, taglines, and drawings that may be associated with or contained in a Licensed NFT in which Purchaser acquires Licensed Rights (defined below).

“Equivalent” means the value, in US Dollars, of the market value of the relevant amount of cryptocurrency on the day of the transaction.

“Name and Likeness” means name, nicknames, images, likenesses, marks, copyrights, trademarks, trade dress colors, trade dress designs, and/or all other intellectual property of Company.

“NFT” means any blockchain-tracked, non-fungible token.

“Licensed Rights” with respect to a Licensed NFT means Purchaser’s rights to a Licensed NFT of which Purchaser is the current rightful licensee and which Purchaser acquired from a legitimate source, where proof of such purchase is recorded on the relevant blockchain. Purchaser’s Licensed Rights are only those rights expressly described in Section 5.

“Licensed NFT” means an NFT which Purchaser purchased from Company in compliance with the terms of this Agreement, or an NFT which originated from Company and is subject to the terms of this Agreement which Purchaser purchased from a third-party in compliance with the terms of this Agreement.

“Third Party IP” means any third-party patent rights (including, without limitation, patent applications and disclosures), copyrights, trade secrets, trademarks, know-how or any other intellectual property rights recognized in any country or jurisdiction in the world.

“Platform” refers to the HelloVacay website and any applications developed by HelloVacay.

3. Acquiring NFTs. We may issue NFTs from time to time, which issuances may be at different prices, including discounted pre-sales, promotional giveaways or reserves for future issuance. We may require that you register an account with us to acquire an NFT, and to provide any additional information that we reasonably request. We may require that you share your digital wallet at the time of the order, or nominate a digital wallet at a later time, for delivery of any NFTs. We will undertake reasonable endeavors to deliver any acquired NFTs to your digital wallet by any date we provide for delivery. You acknowledge, however, that the delivery date may change for reasons (including for reasons outside or within our control) at our sole discretion.

4. Ownership. Purchaser acknowledges and agrees that Company (or, as applicable, its licensors) owns all legal right, title and interest in and to the Art and Name and Likeness, and all intellectual property rights therein. The Licensed Rights in and to the Licensed NFT and Art are limited to those expressly stated in Section 5 of this Agreement. Company and its licensors reserve all rights and ownership in and to the Licensed NFT, Name and Likeness, and Art not expressly granted to Purchaser in Section 5 of this Agreement. All purchases of Licensed NFTs, as well as associated charges, are non-refundable. This no-refund policy shall apply at all times regardless of Purchaser’s decision to terminate usage of the Licensed NFT, any disruption to the operations of any components of the Licensed NFT, or any other reason whatsoever.

5. Grant of License.

(a) Licensed Rights. Purchaser acknowledges and agrees that if Purchaser purchases a Licensed NFT, the Licensed NFT is made available solely for Purchaser’s personal and non-commercial purposes. Without limiting the foregoing and subject to Purchaser’s continued compliance with this Agreement, including as-amended, Company grants Purchaser a worldwide, non-exclusive, non-transferable (except as specifically provided herein in Section 5(b)), royalty-free license to display the Licensed NFT, solely for Purchaser’s own personal, non-commercial use and for Purchaser’s personal, non-commercial utility on platforms or websites owned or operated by Company.

(b) Permissible Transfers of Purchaser’s Licensed NFT. Purchaser has the limited right to transfer the Licensed NFT, provided that (i) the transferee accepts and agrees to be bound by all of the terms of this Agreement; (ii) Company is paid ten percent (10%) of the gross amounts paid by the transferee relating to the Licensed NFT, including, but not limited to, any transfer price and any other related compensation (e.g., (1) if the transfer price is the Equivalent of $100,000 then Company will be entitled to the Equivalent of $10,000, or (2) if the transfer price is Equivalent to $100,000 and an additional $50,000 is paid as related use fee then Company would be entitled to $15,000) and such payment shall be paid on the same terms and at the same time as the transferor is paid, (iii) Purchaser has not breached this Agreement prior to the transfer; (iv) Purchaser’s license to the Licensed NFT has not been terminated prior to the transfer; and (v) the transferee provides Company with a valid e-mail address, digital wallet address, or any other information reasonably requested by Company. Purchaser acknowledges and agrees that any such transfer will require a fee payable to Company by such party relating to the Licensed NFT in addition to any additional fees imposed or required by the platform through which Purchaser is transferring the Licensed NFT. Purchaser must provide explicit notice of this Agreement to any transferee.

6. (c) On Our Platform. Licensed NFT(s) may have certain utility or utilities on the Platform and while we offer those utilities, you will be entitled to those utilities while you own the Licensed NFT(s). In our sole and unfettered discretion, we may offer utilities that are limited to the first purchaser of a Licensed NFT and not available to any transferees of a Licensed NFT. We do not represent or guarantee that those utilities will always be uninterrupted or available, or will be maintained into the future. Reservation of Intellectual Property Rights. Purchaser agrees that Purchaser may not, nor permit any third party to do or attempt to do any of the following without express prior written consent from Company in each case (which consent may be withheld, conditioned or delayed by Company in its sole discretion): (i) modify, edit, alter, manipulate, reproduce, commercialize, distribute or reuse the Licensed NFT, Name and Likeness and/or Art for Purchaser’s Licensed NFT in any way, in whole or in part, including, without limitation, the shapes, designs, drawings, attributes, or color schemes; (ii) use the Licensed NFT, Name and Likeness and/or Art contained in Purchaser’s Licensed NFTs to advertise, market, promote, reproduce, offer, distribute or sell any product or service in any manner or media, whether for Purchaser’s own commercial benefit or that of any third party or otherwise; (iii) use the Licensed NFT, Name and Likeness and/or Art from Purchaser’s Licensed NFTs in connection with content, images, videos, or other forms of media that depict hatred, intolerance, violence, cruelty, or anything else that could reasonably be found to constitute hate speech or otherwise infringe upon the rights of others, drugs (including, without limitation, both prescription and non-prescription) or other supplements, death, pornography or other “adult only” or sexually explicit activities, massage parlors, prostitution or any dating or escort activities, weapons or ammunition, denigration or discrimination against individuals based on race, national origin, gender, religion, disability, ethnicity, sexual orientation, gender identity or age, medical conditions and/or political campaigns or causes; (iv) use the Licensed NFT, Name and Likeness and/or Art contained in Purchaser’s Licensed NFTs in movies, videos, or any other forms of media, except solely for Purchaser’s own personal, non-commercial use; (v) Create, display, advertise, market, promote, distribute, reproduce, or sell any derivative works of the Licensed NFT, Name and Likeness and/or Art (including any fractionalized interests in the Licensed NFT, Name and Likeness, and/or Art), or any merchandise of any kind that includes, contains, uses, incorporates, or consists of the Licensed NFT, Name and Likeness, and/or Art; (vi) sell, distribute for commercial gain (including, without limitation, giving away in the hopes of eventual commercial gain), or otherwise commercialize merchandise that includes, contains, or consists of the Licensed NFT, Name and Likeness and/or Art contained in or associated with Purchaser’s Licensed NFTs; (vii) attempt to trademark, copyright, or otherwise acquire additional intellectual property rights in or to the Licensed NFT, Name and Likeness and/or Art contained in or associated with Purchaser’s Licensed NFTs, any other intellectual property owned by or associated with Company or its other products or services, in whole or in part, anywhere in the world; (viii) challenge or negatively impact Company’s rights with respect to the Art, Licensed NFT, Name and Likeness, including but not limited to the ownership or validity thereof; (ix) make any additional representations or warranties to any third-party relating to the Licensed NFT, Name and Likeness and/or Art contained in or associated with Purchaser’s Licensed NFTs or (x) otherwise utilize the Licensed NFT, Name and Likeness and/or Art from Purchaser’s Licensed NFTs except in connection with the Licensed Rights granted herein, without Company’s prior express written consent to such use. Company may use or implement technical measures with respect to the security of the NFTs, and Purchaser will not take any action to interfere with, circumvent, disable or otherwise obstruct any such security-related features or other digital-rights-management functions associated with the Licensed NFTs.

To the extent that the Licensed NFT, Name and Likeness and/or Art contained in or associated with Purchaser’s Licensed NFTs contains Third Party IP, Purchaser understands and agrees as follows: (i) that Purchaser will not have the right to use such Third Party IP in any way except as incorporated in the Art, and subject to the license and restrictions contained herein; (ii) that, depending on the nature of the license granted from the owner of the Third Party IP, Company may need to pass through additional terms and/or restrictions on Purchaser’s ability to use the Art; and (iii) to the extent that Company informs Purchaser of such additional restrictions in writing (email is permissible), Purchaser will be responsible for complying with all such restrictions from the date that Purchaser receives the notice, and that failure to do so will be deemed a breach of this Agreement.

The restrictions in this Section will survive the expiration or termination of this Agreement.

7. Termination of the License. The Licensed Rights granted to Purchaser hereunder may be terminated by Company and all rights shall return to Company if: (i) at any time Purchaser sells, trades, donates, gives away, transfers, or otherwise disposes of Purchaser’s Licensed NFT for any reason except as specially provided in Section 5 of this Agreement; (ii) the digital wallet address Purchaser provides to Company is no longer valid, is flagged by the Office of Foreign Assets Control (OFAC), is found on the OFAC Sanctions List, or is otherwise found to be or is suspected of illegally bypassing the OFAC Sanctions List; (iii) Purchaser breaches any provision of this Agreement; (iv) Purchaser has a trustee, receiver or similar party appointed for Purchaser’s property, becomes insolvent, acknowledges Purchaser insolvency in any manner, makes an assignment for the benefit of Purchaser’s creditors, or files a petition of bankruptcy; (v) Purchaser engages in any unlawful business practice related to the Licensed NFT; (vi) Purchaser initiates any legal actions against Company or any of its officers, directors, shareholders, agents, attorneys or employees; or (vii) Purchaser disparages Company or any parties related to or associated with it.

8. Disclaimer of Warranties & Limitation of Liability. ALL LICENSED NFTs AND ANY BENEFITS PROVIDED BY COMPANY OR ANY THIRD PARTY IN CONNECTION WITH OWNING A LICENSED NFT ARE PROVIDED “AS IS” AND “AS AVAILABLE” WITHOUT WARRANTIES OF ANY KIND EITHER EXPRESS OR IMPLIED. TO THE FULLEST EXTENT PERMISSIBLE PURSUANT TO APPLICABLE LAW, COMPANY DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF NON-INFRINGEMENT, MERCHANTABILITY, AND FITNESS FOR A PARTICULAR PURPOSE.

TO THE FULLEST EXTENT PERMISSIBLE BY APPLICABLE LAW, IN NO EVENT SHALL COMPANY BE LIABLE TO PURCHASER OR ANY THIRD PARTY FOR ANY PERSONAL INJURY, PROPERTY DAMAGE, LOST PROFITS, COST OF SUBSTITUTE GOODS OR SERVICES, LOSS OF DATA, LOSS OF GOODWILL, WORK STOPPAGE, COMPUTER AND/OR DEVICE OR TECHNOLOGY FAILURE OR MALFUNCTION, OR FOR ANY FORM OF DIRECT OR INDIRECT DAMAGES, AND/OR ANY SPECIAL, INCIDENTAL, CONSEQUENTIAL, EXEMPLARY OR PUNITIVE DAMAGES BASED ON ANY CAUSES OF ACTION WHATSOEVER ARISING FROM OR RELATED TO ANY LICENSED NFT OR THE PURCHASE OF ANY NFT, INCLUDING, BUT NOT LIMITED TO: (A) THE LICENSED NFT; (B) ANY TECHNOLOGY AND/OR THIRD PARTIES, INCLUDING, BUT NOT LIMITED TO, THE PUBLIC BLOCKCHAIN; (C) USER ERROR SUCH AS FORGOTTEN PASSWORDS, INCORRECTLY CONSTRUCTED TRANSACTIONS, OR MISTYPED ADDRESSES; (D) SERVER FAILURE OR DATA LOSS; (E) CORRUPTED WALLET FILES; (F) UNAUTHORIZED ACCESS TO APPLICATIONS; (G) ANY UNAUTHORIZED THIRD-PARTY ACTIVITIES, INCLUDING WITHOUT LIMITATION THE USE OF VIRUSES, PHISHING, BRUTE FORCING OR OTHER MEANS OF ATTACK AGAINST COMPANY’S WEBSITE, PLATFORM, OR NFTS; (H) LOSSES DUE TO VULNERABILITY OR ANY KIND OF FAILURE OR ABNORMAL BEHAVIOR OF SOFTWARE (E.G., WALLET, SMART CONTRACT), BLOCKCHAINS OR ANY FEATURES OF THE NFTS; (I) LOSSES DUE TO LATE REPORT BY DEVELOPERS OR REPRESENTATIVES (OR NO REPORT AT ALL) OF ANY ISSUES WITH THE BLOCKCHAIN SUPPORTING THE NFTS INCLUDING FORKS, TECHNICAL NODE ISSUES OR ANY OTHER ISSUES HAVING FUND LOSSES OR NFT LOSSES AS A RESULT.

ANY TRANSFER OF TITLE THAT MIGHT OCCUR IN ANY UNIQUE DIGITAL ASSET OCCURS ON THE DECENTRALIZED LEDGER WITHIN A BLOCKCHAIN NETWORK WHICH COMPANY DOES NOT CONTROL. COMPANY DOES NOT GUARANTEE THAT COMPANY CAN AFFECT THE TRANSFER OF TITLE OR RIGHT IN ANY NFT. PURCHASER BEARS FULL RESPONSIBILITY FOR VERIFYING THE IDENTITY, LEGITIMACY, AND AUTHENTICITY OF ASSETS PURCHASED BY PURCHASER.

PURCHASER AGREES THAT THIS LIMITATION OF LIABILITY APPLIES WHETHER SUCH ALLEGATIONS ARE FOR BREACH OF CONTRACT, TORTIOUS BEHAVIOR, NEGLIGENCE, OR FALL UNDER ANY OTHER CAUSE OF ACTION, REGARDLESS OF THE BASIS UPON WHICH LIABILITY IS CLAIMED AND EVEN IF THE COMPANY HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH LOSS OR DAMAGE, AND IN ANY EVENT, TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, COMPANY’S TOTAL AGGREGATE LIABILITY SHALL NOT EXCEED ONE HUNDRED DOLLARS ($100) OR TEN PERCENT (10%) OF THE TOTAL SUM PAID DIRECTLY BY PURCHASER TO COMPANY FOR THE APPLICABLE LICENSED NFT, WHICHEVER IS LESS.

PURCHASER ACCEPTS THE INHERENT SECURITY RISKS OF PROVIDING INFORMATION AND DEALING ONLINE OVER THE INTERNET AND PURCHASER AGREES THAT COMPANY HAS NO LIABILITY OR RESPONSIBILITY FOR ANY BREACH OF SECURITY UNLESS IT IS DUE TO COMPANY’S GROSS NEGLIGENCE.

IF APPLICABLE LAW DOES NOT ALLOW ALL OR ANY PART OF THE ABOVE LIMITATIONS OF LIABILITY TO APPLY TO PURCHASER, THE LIMITATIONS WILL APPLY TO PURCHASER ONLY TO THE EXTENT PERMITTED BY APPLICABLE LAW.

9. Assumption of Risk. As noted above, the Licensed NFTs are made available solely for personal and non-commercial purposes. The Licensed NFTs are for use with the Platform and are not intended for investment or speculative purposes. You will only be able to use your Licensed NFT to interact with the Platform if your digital wallet is connected and unlocked and you have completed the account opening process.

Purchaser agrees that Purchaser assumes the following risks: (A) To the extent there is a price or market for a blockchain asset such as a Licensed NFT, such markets and prices are extremely volatile, and variations in the price of other digital assets could materially and adversely affect the value of any digital asset(s) Purchaser owns, including Purchaser’s Licensed NFT, and there is no guarantee that Purchaser Licensed NFTs will have or retain any value; (B) the commercial or market value on a Licensed NFT that Purchaser purchases may materially diminish in value as a result of a variety of things such as negative publicity in connection with Company; (C) there are risks associated with using Internet-native assets (e.g., non-fungible tokens, cryptocurrencies, etc.) including, but not limited to, the risk of hardware, software, and Internet connections and/or failures, the risk of malicious software introduction, and the risk that third parties may obtain unauthorized access to information stored within Purchaser’s digital wallet or elsewhere, and Company will not be responsible for any of these, however caused; (D) Company does not make any promises or guarantees about the availability of the Licensed NFT or the Art on the Internet or that it will host the Licensed NFT or the Art at any specific location and/or for any specific period of time; € Company does not make any promises or guarantees related to the public blockchain or any other third parties and each of their applications and/or services, including, but not limited to, the continued availability of either and/or the protection and/or storage of any data Purchaser provides to those parties; (F) the risk of losing access to Licensed NFTs due to loss of private key(s), custodial error, or purchaser error; (G) the risk of mining attacks; (H) the risk of hacking, security weaknesses, fraud, counterfeiting, cyberattacks and other technological difficulties; (I) the risk of changes to the regulatory regime governing blockchain technologies, cryptocurrencies, and tokens and new regulations, unfavorable regulatory intervention in one or more jurisdictions or policies any of which may materially adversely affect your use and value of the Licensed NFT; (J) the risks related to taxation; (K) that NFTs are not legal tender and are not backed by any government; and (L) Company is not responsible for any transaction between Purchaser and a third party (e.g., Purchaser’s transfer of a Licensed NFT from a third party on a so-called “secondary market”), and Company shall have no liability in connection with any such transaction.

Purchaser agrees that the purchase of NFTs is at Purchaser’s own risk, and the foregoing risks may not be all the risks associated with the Licensed NFTs. In addition to assuming all of the above risks, Purchaser acknowledges that Purchaser has obtained sufficient information to make an informed decision to license the Licensed NFT and that Purchaser understands and agrees that Purchaser is solely responsible for determining the nature, tax consequences, suitability, and appropriateness of these risks for Purchaser.

Company cannot and does not represent or warrant that any Licensed NFT, or its supporting systems or technology, is reliable, current or error-free, meets Purchaser’s requirements, or that defects in the Licensed NFT, or its supporting systems or technology, will be corrected. Company cannot and does not represent or warrant that the Licensed NFT or the delivery mechanism for it are free of viruses or other harmful components. Company does not store, send, or receive NFT assets. Any transfer of NFT assets occurs within the supporting blockchain that is not controlled by Company. Transactions involving Licensed NFTs may be irreversible, and, accordingly, losses due to fraudulent or accidental transactions may not be recoverable. Some transactions shall be deemed to be made when recorded on a public blockchain ledger, which is not necessarily the date or time that Purchaser initiated the transaction. Company does not provide refunds for any NFT purchases that Purchaser makes with Company.

10. Purchaser Representations and Warranties. You represent and warrant that: (i) you are sufficiently experienced and educated to make decisions regarding the procurement or acquisition of NFTs, including sufficient experience in dealing with and storing NFTs using a digital wallet and other storage mechanisms, cryptocurrencies, blockchain technology and the use, characteristics, functionality, programming and/or other material characteristics of all of the foregoing, to fully understand and agree to this Agreement and the disclaimers and risks outlined herein, or have consulted with professional advisors in relation to the foregoing such that any participation by you in the acquisition or storage of any NFT constitutes an informed acceptance of such disclaimers and risks; (ii) you have all necessary experience, resources, certificates, licenses, permits and approvals to procure or acquire of NFTs applicable in your jurisdiction, and any transactions under this Agreement or in your use of the Platform will be legal under the applicable laws of your jurisdiction; (iii) you are acquiring Licensed NFTs for use with the Platform and not for any investment or speculative purpose; (iv) all information you supply to us is true and accurate as at the time it is given, and any digital wallet address you provide to us has been generated in accordance with best practice security measures and no other party, other than you or your authorized representative, has used, or has access to, the seed phrases, private keys, or analogous passwords required to effect transfers from the digital wallet; (v) there are no facts, circumstances or other information which you have not fully and fairly disclosed to us in a manner and to an extent that it would impact our ability to make a reasonable assessment of those facts, matters and circumstances prior to entering into a transaction to sell you a Licensed NFT; (vi) you will not use NFTs or the Platform in a manner inconsistent with any applicable laws or regulations; (vii) if we request, you will identify and substantiate the source of funds involved in transactions to acquire NFTs; (viii) you are the lawful owner of any digital wallet nominated for delivery of NFTs and each digital wallet is owned and operated solely for your benefit, and no person has any right, title or interest in or to your nominated digital wallet; and (ix) you have had the opportunity to obtain independent legal advice in relation to the terms and effect of this Agreement.

CAREFULLY READ THE FOLLOWING ARBITRATION AGREEMENT (“ARBITRATION AGREEMENT”). IT INCLUDES AN AGREEMENT TO MANDATORY ARBITRATION FOR USERS IN THE UNITED STATES, WHICH MEANS THAT YOU AGREE TO SUBMIT ANY DISPUTE TO BINDING INDIVIDUAL ARBITRATION RATHER THAN PROCEED IN COURT. THIS PROVISION ALSO INCLUDES A CLASS ACTION WAIVER AND A JURY WAIVER, WHICH MEANS THAT YOU AGREE TO PROCEED WITH ANY DISPUTE INDIVIDUALLY AND NOT AS PART OF A CLASS ACTION, AND WITHOUT A JURY.

Most disputes can be resolved without resort to arbitration. If you have any dispute with us arising from or related to the Licensed NFT or this Agreement, you agree that before taking any formal action, you will contact us at [email protected], provide a brief, written description of the dispute and your contact information. Except for intellectual property, you and Company agree to use reasonable efforts to settle any dispute, claim, question, or disagreement directly with each other, and good faith negotiations shall be a condition to either party initiating a lawsuit or arbitration. If an agreed-upon solution is not reached within a period of thirty (30) days from the time informal dispute resolution is initiated, then either party may initiate a binding arbitration as the sole means to resolve claims, (except as provided below) subject to the terms forth below. Specifically, all claims arising out of or relating to the Licensed NFT or this Agreement shall be finally settled by binding arbitration administered by JAMS in accordance with the JAMS Streamlined Arbitration Procedure Rules for claims that do not exceed $250,000 and the JAMS Comprehensive Arbitration Rules and Procedures for claims exceeding $250,000 in effect at the time the arbitration is initiated, excluding any rules or procedures governing or permitting class actions. Arbitration shall be initiated and take place in Orange County, California, United States, and you and Company agree to submit to the personal jurisdiction of any federal court in Orange County, California in order to compel arbitration, stay proceedings pending arbitration, or to confirm, modify, vacate, or enter judgment on the award entered by the arbitrator.

The claim or dispute must be brought within one (1) year of the first date of the event giving rise to such action and the arbitration. The arbitrator shall apply California law consistent with the Federal Arbitration Act and shall honor claims of privilege recognized at law. Both parties will bear their own costs of representation and filing the dispute; where possible, both parties shall be entitled to appear via video for all proceedings. The arbitrator shall have the authority to award monetary damages and to grant any non-monetary remedy or relief available to an individual under applicable law, the arbitral forum’s rules, and the Agreement. The arbitrator shall issue a written award and statement of decision describing the essential findings and conclusions on which the award is based, including the calculation of any damages awarded, which shall be deemed final and binding upon the parties and may be enforced as needed by any court of competent jurisdiction. The arbitration proceeding will not be consolidated with any other matters or joined with any other cases or parties.

This Arbitration Agreement applies to any claim Purchaser may have against Company except that (1) either party may assert claims in small claims court if the claims qualify; and (2) either party may seek equitable relief in court for infringement or other misuse of intellectual property rights (such as trademarks, trade dress, domain names, trade secrets, copyrights, and patents).

Waiver of Class or Other Non-Individualized Relief. ALL CLAIMS AND DISPUTES WITHIN THE SCOPE OF THIS ARBITRATION AGREEMENT MUST BE ARBITRATED ON AN INDIVIDUAL BASIS AND NOT ON A OR COLLECTIVE CLASS BASIS, ONLY INDIVIDUAL RELIEF IS AVAILABLE, AND CLAIMS OF MORE THAN ONE PERSON CANNOT BE ARBITRATED OR CONSOLIDATED WITH THOSE OF ANY OTHER PERSON. If a decision is issued stating that applicable law precludes enforcement of any part of this subsection’s limitations as to a given claim for relief, then that claim must be severed from the arbitration and brought in the state or federal courts located in Orange County, California. All other claims shall be arbitrated.

EXCEPT WHERE PROHIBITED, PURCHASER AGREES THAT: (1) ANY AND ALL CLAIMS, JUDGMENTS, AND AWARDS SHALL BE LIMITED TO ACTUAL OUT-OF-POCKET COSTS INCURRED, BUT IN NO EVENT SHALL AN AWARD INCLUDE ATTORNEYS’ FEES; (2) NO PUNITIVE, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR OTHER DAMAGES, INCLUDING, WITHOUT LIMITATION, LOST PROFITS, MAY BE AWARDED (COLLECTIVELY, “SPECIAL DAMAGES”), AND (3) PURCHASER HEREBY WAIVES ALL RIGHTS TO CLAIM SPECIAL DAMAGES AND ALL RIGHTS TO HAVE SUCH DAMAGES MULTIPLIED OR INCREASED.

12. Eligibility. Purchase of an NFT is available only to individuals at least eighteen (18) years of age who have the right and authority to enter into this Agreement, are fully able and competent to satisfy the terms, conditions, and obligations herein and who are using currency that such party is the lawful holder thereof. When you purchase a Licensed NFT, you are representing that you have the legal right to enter into a contract, and we rely on that representation.

13. Information Collected. You agree to provide us with all information and documents we request in order to verify your identity. We may require you to provide additional information and documents in cases where we have reason to believe that you are involved in money laundering or in any other illegal activity or that you are in breach of this Agreement. In such cases, we may deny the transfer of the Licensed NFT to you and terminate the Agreement. You acknowledge and agree that in some countries, and for certain people or entities, there may be restrictions on the purchase of NFTs under applicable export control and sanctions laws and regulations or restrictions on the sale of NFT, and therefore your ability to purchase an NFT may be limited or restricted without any liability of Company.

As a condition of purchasing an NFT from Company, any information provided by Purchaser (including personal information or any personally identifiable information or personal data) to Company or that Company collects from Purchaser in connection with the purchase and sale of the NFT (including information collected automatically by the use of cookies or other similar technologies), Purchaser agrees to the collection, use, storage, sharing, transfer, and processing of such information by Company for the purposes of providing the Licensed NFT and the services available therein, to comply with applicable laws, rules and regulations, and to manage its contractual relationship with Purchaser. You have certain rights regarding your personal information. Please read our Privacy Policy accessible at https://hellovacay.com/privacy-policy/ to get further information regarding the way we process your personal information and the modalities for exercising the above-mentioned rights.

14. Indemnity. To the fullest extent permitted by applicable law, Purchaser will defend, indemnify, and hold harmless Company, including its officers, directors, employees, agents, or shareholders, from any claims, actions, suits, losses, costs, liabilities and expenses (including reasonable attorneys’ fees) relating to or arising out of or related to Purchaser’s license, sale, or possession of the Licensed NFT, including: (1) Purchaser’s breach or alleged breach of this Agreement, any representations and warranties contained herein, or the documents it incorporates by reference; (2) Purchaser’s violation of any law including failure to pay any taxes, or the rights of a third party as a result of Purchaser’s own interaction with such third party; (3) any allegation that any materials that Purchaser submits to Company or transmits in the course of purchase, communications seeking Company’s consent to activities or otherwise, infringe or otherwise violate the copyright, trademark, trade secret or other intellectual property or other rights of any third party; (4) any other activities in connection with the Licensed NFT, including but not limited to Purchaser’s transfer or attempted transfer of the Licensed NFT; and/or (5) any misrepresentation made by Purchaser.

15. Taxes: Purchaser is responsible for determining and paying all applicable tax including any VAT, sales or compensating use tax or equivalent tax wherever such taxes may arise and any other taxes you may owe as a result of the receipt, sale, or any other activity with respect to the NFTs. The applicable sales tax rate will be determined based upon the state, county, or locale. Company is not responsible for determining the taxes that may apply to Purchaser’s transaction(s). Purchaser will, promptly upon Company’s request, provide Company an applicable information or tax forms necessary for Company to comply with applicable tax reporting obligations.

16. Translation: If Purchaser is provided a translation of this Agreement, the original version in English will be used in deciding any issues or disputes which arise under this Agreement.

17. Waiver: No waiver of any provision hereof shall be effective unless made in writing and signed by the waiving party. The failure of any party to require the performance of any term or obligation of this Agreement, or the waiver by any party of any breach of this Agreement, shall not prevent any subsequent enforcement of such term or obligation or be deemed a waiver of any subsequent breach.

18. Severability: If any term or provision of this Agreement is invalid, illegal, or unenforceable in any jurisdiction, such invalidity, illegality, or unenforceability shall not affect any other term or provision of this Agreement or invalidate or render unenforceable such term or provision in any other jurisdiction.

19. Survival: All provisions regarding indemnification, warranty, liability, and limits thereon, arbitration, choice of law and venue, or protections of proprietary rights and trade secrets, and any other provision that by its nature should survive termination, shall survive the termination of this Agreement.

20. Entire Agreement: This Agreement, including as-amended, constitutes the entire Agreement of the parties with respect to the matters provided for herein and is not intended to be modified or limited in any way by any other written instrument or oral agreement previously made or entered into by the parties hereto.